American Insurance Management
Lori Ware

Mark Ball Insurance
Malcolm

Excel Insurance Agency
Marina Bearden

D.L.B. Insurance Marketing
David L. Breedlove

Attn Marla: I really want you to give Frank a GIANT pat on the back. I ran into a very very troublesome problem and Frank went way above and way beyond to help us resolve it! He was very courteous, professional, and also patient! If I were anywhere close to your office I would take him out for a Starbucks but I can't so please take care of this for me and do something for this excellent technician! Sincerely, James

Frizzell and Company
James Cathey

Hurrah for Moira, our technical support contact for Agency Pro!!! Moira is far beyond knowledgeable, patient and professional. Not only did she help solve a rather routine technical issue I called for assistance on, more importantly, she alerted me to some potential serious technical weaknesses and helped me correct them. I am impressed with the Agency Pro software but I am even more impressed, and thankful, for the knowledgeable, professional and patient tech support that I receive whenever I need it. Thanks Moira. YOU ARE THE BEST!

McShea Insurance Co.
Sheila Mullen
 

I just wanted to let you know how wonderful Helen has been with our agency.  We had some insane computer issues this week and Helen was our life support!! Had it not been for her knowledge of the program and quick response time we would have been shut down completely. She makes having tech issues a little less stressful. Especially since I was the only one in the office.  She was very flexible with getting on my schedule.  I couldn't count how many times I would have to place her on hold and assist an insured.  I can not say thanks to her enough.  You have a wonderful employee and we are happy to have her to assist us. She is for sure very valuable to your company.

Ledbetter Ins. Agency
Shawnna Saunders
 

I want to tell you these guys are great to work with and they have a great product! If your looking for a great Accord Software App with great tech people that will stand behind their products, then you have come to the right place. Frank, Thank You for going 110% above and beyond. You have my business...forever.

The Hallam Insurance Agency
Don Hallam

Paul, Re: AGENCY SOFTWARE PRINTER;  I want to inform you how helpful this new tool has been in my office.  I am using It with every customer, email, policy and accord form. It is extremely easy to use and is helpful at converting my office to a paperless environment.

Jonathan Steinberg

I have been on this system since November of 2009. I have had several management programs and this one is far and away the best ever. Not only does the software do what it is supposed to do, the company gives service that I have only dreamed about. I would recommend this product to anyone who owns an agency and wants a user friendly, quality software that has an additional bonus of being very affordable. But, please don't tell those guys that it is worth a lot more than they are charging, they might raise the price.

Kathy Bayes Insurance Agency, Inc
Kathy Bayes

This program is everything I need and more. It's user-friendly, affordable and practically takes the place of an employee. Recently, my computer froze and I had to purchase a new one. The wonderful, helpful tech support people (Mark and Frank) helped me to move all of the data to my new computer, and very quickly! I had to do almost nothing myself. This is a company that truly believes in helping you. Some co's have tech support that is neither helpful, nor accessible. This is one that will be right there!

Heritage West Insurance
Susan Bowers

Just want to say thank you to Frank from tech. support. He did exceptional job and was very professional. We are very happy with Agency Software product. Frank deserve a Christmas bonus.

Eagle Insurance
Fernando Zayas-Bazan

I was shopping online for an affordable agency mgt. system and found this company. I was very skeptical at first because the pricing and annual maintenance seemed to good to be true. I was paying AMS prices for 15 years and after all that time I was never able to learn the difficult AMS Prime system to utilize it to any good use. Agency Pro right from the get go was very easy to navigate. We are a medium sized commercial office and the system does everything I need it to do and more. I'm only using about 65% of the features and its more than enough for me. The customer service is second to none. I always get a prompt call back with the right info to get me going again on the first try. They can even log onto my system and do the driving to get something resolved more quickly. I highly recommend this mgt system.

Sano Brokerage Co Inc
Dominic Lombardozzi

I've had Agency Pro for 3 years now and couldn't be happier. It does exactly what I need and extremely user friendly which is a good thing. It seems everything was designed with the user in mind. Agency Pro is flexible so you can take it to any level you want. I'm a small agency so I don't need all the complicated reports. Perfect for me. If I ever do have trouble I just pick up the phone and call Marla in tech support. If she doesn't answer she calls back more promptly than any of my underwriters do. She is perfect for her job. Seems it comes as easy as breathing so I'm glad she's on my side. Great product and great support. What more could you want.

Pittsburg Insurance Agency
Vee Couch

I've been a very satisfied customer of Agency Software Inc, Agency Pro and Easy Apps Professional for close to 10 years. Previously I was an AMS customer and have found Easy Apps much easier, more user friendly, with great tech support when needed. The best compliment I can give is last week, I had a technical problem, called and as prompted, left a help message. My call was returned twice by the owner, thank you again. I think any time the owner is that personally involved in tech support speaks for the validity and quality of the company. My one question is why Easy Apps is not more common to agencies here on the east coast? From my experience, you all put AMS & Applied to shame. If you ever hold a demo please let me know. I think I'm only aware of 50% of your programs capabilities and would love to learn more. I've been in the P&C business over thirty years now and I can't recommend your products highly enough.

The Brooks Agency
Charles Brooks

Where do I begin! I initially called to speak to William and he was unavailable and left him a message. I have been working with him recently for the installation of Easy Apps and he has been wonderful and patient to work with so I got myself attached to him! Marla called me back within a few minutes after I left the message to William. She wanted to know if there was something she could help me with so I proceeded to explain my situation of not being able to print my certificates. So she did explored some options in my system to see if she could help within her knowledge realm. She then patched me to Frank who has more experience in this so he began to search and discover the problem with my cable, driver, etc. I was so impressed with his assistance and determination to get the printer working. It speaks volumes when you are treated like your situation matters. I am very grateful for their help. Thank you guys!

Maningo Group Insurance
Terri Schweisthal

Just got off the phone with Agency Management's tech team. I was having problems accessing Agency Pro on my Computer and together we found that the problem did stem from my Symantec Antivirus product. With exceptional patience and logical explanation a tech not only was able to solve my problem, but made suggestions that made sense in MY world as to ways to make my system work better. I had actually gotten so fed up with computer problems relative to accessing Agency Pro that I was not using the data base; or going to other computers on another floor of my building when I needed access. Unfortunately I've found in the past that the better computer techs seem to have problems communicating in language that the rest of the world can understand. Not so with Frank who was personable, friendly, AND extremely knowledgeable. Many Thanks, !

J. Michael & Assoc. Ins. Inc.
J. Michael Lane

I have used the Easy Apps program for 10 years. I just added to my server so all the agents can use the program. I especially want to thank the technical service team (Frank) for his GREAT support when we have encountered problems. He has been a great help to our agency!!!!!!

Ostrowski & Associates, Inc.
John Ostrowski

I have used Easyapps Professional for 4 years and have always been thoroughly satisfied with the program and customer service . However today I have to compliment Frank for helping me solve my EasyApps problem . His assistance, patience and knowledge of the computer system was amazing ! Further after my problem was solved I asked that "simple question " or what we call "just one more thing" . He welcomed my question and further explained the additional benefits derived from the EasyApps Professional program that I did not understand nor consider . Again Thanks Frank for all your help !

The Pizzichillo Agency
Louis R Pizzichillo

EasyApps Professional is our third Agency Management System in our almost 30 yrs. in business. It is by far, the most user friendly of all three. There was little or no learning curve for any of our producers and CSRs. Paul Hamari guided me through the purchase and initial set up. He is very professional and informative. He stayed with me until I could get the rest of my Staff up and running. Tech support is extremely knowledgeable and willing to help you use your program to best benefit your business. I have recommended the EasyApps Pro Software and Agency Software to many medium-sized agency owners like myself and their techs. This is a god product and it has made my Agency more productive at very little cost. I cannot ask for more. Thank you to all the Staff who have assisted me. You are the best!

Fredericks Insurance Agency, Inc.
Diane Fredericks

Tech support was outstanding. He was extremely patient and knowledgeable. The quality of service that he has provided for us is defiantly one of a kind. Thank you techs for making my problem yours and helping me with the issue.. Merry Christmas!

Mertens Insurance Agency

Tech Support helped me install in my home PC tonight. Wow. He worked overtime to install the program; very nice, very professional, and an absolute jewel. You are lucky to have a person of this caliber working for your company. He went above and beyond!!

Betsy W. Glasure

We were having problems networking the application to our local network. We contacted a couple tech support reps. They were very friendly and extremely helpful. They solved our problem and everything is working fine. Thank you for your great tech support. Keep up the great work!!!

Jerry Kay's Insurance Inc
 

Mark, ... I would like to thank you first of all for all your help... Greg has been absolutely patient and a wonderful resource for us. Kudos to him in tech support...

Cheryl Bailey
Bush & Roe Financial
 

~Laurie
Jackson Insurance Company

I wanted to take a few moments to tell you how much we appreciate your support techs.  When I first started working here, I had never used Agency Pro.  I read the manual and used the tutorial CD but it was tech support who really helped me understand the software.  Her knowledge of the software is beyond compare.  I have never had a problem that she could not fix and she does not take hours to do it nor does she put me on hold for long periods of time to do it. When I hear other people complaining about how long it takes them to get through to customer service or technical support for other brands of software it reminds me of how nice it is to have good tech support.  I can always get through to her and if I have to leave a message, she always calls me back the same day, and most often in less than 1 hour.  We also appreciate the fact that every time we call we know we will be able to talk to the same person. I cannot say enough good things about the support department and their professionalism.

~Stacey Bayles
C.J. Abbate Insurance Services

Easy Apps Professional  "This Acord form software is excellent, and an outstanding value. The technical support is always available, and I highly recommend this product. I particularly want to thank tech support for their help in moving my files to a new computer. Fast and easy!"
 

~ Russ Crook

Crook financial Services

"The new color feature on the APRO system is dynamite. It gives the program a fresh look and with the ability to change colors I can keep it interesting for my employees.

~ Rudy Howard

R.V. Howard & Assoc.

"I would like to compliment the support department for their outstanding customer service skills. They went above and beyond in assisting me with the installation of our upgrade software. In today's world, good customer service is so rare, it was refreshing to encounter such concerned techs who meet the customer's need's.   Thank you!!"                                                                                                                                              

~ Teresa Rogers

Pickard Insurance Agency

Arlington, TX

"I was very surprised by the speed and knowledge in which tech support reps helped us, reinstall our EASYAPPS program and helped us to install it in a new computer, also was very pleased with his suggestion to up grade our program to EasyApps Pro, we are an agency that needs our programs to work with the most up to date forms and ease, we would recommend to any agency to purchase easy apps programs due to the ease of use and friendly techs who takes the time with agents having a lack of knowledge.   Thank you for being available."  

~ Richard Houghtalin, 

Pres. Five Brothers Insurance

Agencies. Tampa FL

"Our office has been "automated" for 20 yrs (Redshaw) and it was time to come into the 21st century. We comparison shopped Agency Software, Applied, Ebix and SimsiParner and we decided on Agency Software. Not once have we regretting our purchase. The tutorial disk was easy to follow, tech support is prompt and helpful, and the system itself is easy to use. I will recommend Agency Software to everyone."

~ Patty, Reilly Insurance

"Coolest program our agency has purchased for day to day operations"

~ Tim Bennett

"I have found Agency Software, Inc. to be very responsive with any technical needs or issues that arise. I have also made a number of recommendations to Agency Software as to how to improve its system, several of which have been implemented in various upgrades. In Summary, 2 1/2 years after implementing AgencyPro for Windows in my agency, I remain a very happy customer.

~ Gordon L. Lyons, CPCU, ARM, AAI
Lyons Insurance Group

~ The Bauman Agency

~ Ken Myles, Cape Girardeau, MO

~ Darrell Haynes, Mansfield, TX

~ Pat Fox, West Hartford, CT

~ Frias Insurance Agency
 

~ Norman H. Cathell, Jr., Inc.

~ McCall Insurance Agency

"(SCOTT) said I would always be glad I purchased EasyApps. He was one of the few telemarketers that ever told me the whole truth."

~ John Knight, CPU, Bountiful, UT

~ Clarke Insurance Agency